FAQ
My system won't turn off by the controller.
If we installed your controller, you should have a double-check device or a PVB. You will need to turn one of these off. To locate these devices, check your irrigation plan. The double-check device will most likely be located your water meter, and the PVB will be above ground.
If you have a double-check device, it will be in a 18″ x 9″ rectangular valve box with a black lid. Pop the lid open with a screw driver. There are two handles inside. If both handles are parallel with the pipe, it means the double-check is on. If both handles are are perpendicular to the pipe, it means the double-check is off. Turn both handles so that they are perpendicular to the pipe to turn it off.
If you have a PVB, it will have two handles. Turn one of the handles so that it is horizontal to turn it off.
My controller is working but water is not coming out of the sprinkler heads.
There could be several issues preventing the water from spraying:
- Ensure that the controller is plugged in and receiving power.
- Ensure that the system has not been deactivated by the shut-off device.
- Check to see if the rain sensor is activated. If it has recently rained, it can take up to 3 days to dry out.
- Ensure that the system has not been turned off at the backflow shut-off device.
My sprinkler continues to run after it finishes a cycle.
The most common problem is having too many start times programmed into the controller. Only one start time is required to run all of the sections. Do not put a start time in for each section/zone.
If I'm getting landscaping work done, when should I install my sprinkler system?
Before installation of your sprinkler system, you will want to complete the hardscaping and dirt work first. Afterwards, schedule your sprinkler installation, then complete your landscaping by laying sod, small bedding plants, and mulching.
A section of my sprinkler system is not spraying with full pressure.
Several things could contribute to heads not spraying with enough pressure:
- The shut-off device could be clogged or partially turned off.
- A sprinkler head or pipe could be broken.
- A valve could be going out.
How often should I water my lawn?
There are many variables to consider when you are determining the best time to run your sprinkler system such as grass type, soil type, humidity, and precipitation. It is recommended that you consult with your lawn care specialist to determine the water schedule for your lawn, and to stay up to date with local watering restrictions in your area.
What factors could cause my water bill to increase?
- Check your controller to ensure you’re not watering your lawn too often.
- Check all sections of the sprinkler system for water runoff, soggy ground, or abnormally green grass. Debris in a valve can cause the system to leak from the shallowest sprinkler head.
- Watch your water meter. If it is turning, you will need to turn it off by the shut-off device. If the meter stops turning, then you most likely have a leak.